When a 46 year-old woman writes an article about emotions, most people make the assumption I am writing about the menopause and that emotional rollercoaster (which probably turned quite a few people off). Well my friends, I am actually writing about the emotional culture within businesses and why it is ok to talk about how you feel at work.
If you were to go around and up and down your team, division and/or business and collected together everyone’s feelings, whilst at work, then you would have what is known as the Emotional Culture. Every company has one even if it isn’t openly spoken about.
This Emotional Culture influences employee engagement, collaboration, innovation, and even hard measures such as customer retention, financial performance and headcount turnover rates. If you don’t believe me, then read this article in Harvard Business Review written by Sigal Barsade and Olivia A. O’Neill titled - Manage your Emotional Culture….
Most companies pay little attention to how employees are—or should be—feeling. They don’t realise how central emotions are to building the right culture and if you have the right culture people will be committed, loyal and you will have a stream of people wanting to work for you (and buy from you).
So why not start a conversation about emotions – who knows you might uncover something that will make the biggest difference to how you lead and manage your people.